Aaron Friedman

Information Technology Leader

Selected Achievements

 

Aligning IT Applications with Business Goals

• Utilized dual understanding of business-to-business (B2B) and business-to-consumer (B2C) needs to analyze the global marketplace and develop highly profitable new products. (TOP-LINK TECHNOLOGIES / THE STAR GROUP)

• Designed and implemented a 6,000+ user network for a New Jersey college with connectivity to 2 ISPs and a wide-area network (WAN) comprising 6 library systems, including class registration, content management, site authoring, scheduling, billing, e-mail, contact management modules, maintained and analyzed helpdesk metrics utilizing ipMonitor and multi-layer SonicWall security. (DESIGNfx Interactive)

• Created local area network (LAN) and WAN for a Philadelphia banking firm and its affiliates, connecting 6 locations and providing fax over IP, site mirroring, co-location, and VPN remote access services, with infrastructure to expand to include online banking, real-time loan processing, IP call center integration, Cisco PIX Firewall with RSA SecurID, online help desk support via Fiserv, and kiosk management with real-time integration to central banking system. (DESIGNfx Interactive)

Process Improvement

• Improved Loan Origination System (LOS) operational efficiency by 60% leveraging centralized, current software and automation solutions to speed origination and reduce errors. (NFM)

• Maintained and analyzed helpdesk metrics utilizing Unicenter Service Desk, which was the ideal solution for the working budget. (TOP-LINK TECHNOLOGIES / THE STAR GROUP)

Management and Implementation

• Designed and implemented a 7-layer environmental risk system to control and prevent all threats from security related issues, viruses and all other potential threats with 100% success. (NFM)

• Chief Architect for the Top-Link Technologies / The Star Group merger.

• Led premier partnership between Macromedia (Adobe) and The Star Group.

System Cost Control

• Eliminated overhead and staffing costs and improved customer service for client companies by building and delivering proprietary B2B Web-based eCommerce, mCommerce and call center technologies. (TOP-LINK TECHNOLOGIES / THE STAR GROUP)

• Boosted sales from $8M-$12M/month in 2001 to $25M/month in 2003 by accelerating loan origination from months to days through introduction of secure online systems automation. (See Results Graph)

Productivity Enhancements

• Developed comprehensive Web-based Intranet, real-time mortgage banking/leasing system and eCommerce solutions for a variety of clients. (TOP-LINK TECHNOLOGIES / THE STAR GROUP)

Strategic and Tactical Planning

• Planned and executed a multimillion dollar data center, call center and hardware/software upgrade for the corporate office in 2003. (NFM)